SkyTransfers receives hundreds of customer inquiries daily, ranging from booking issues to inquiries about transfer schedules. The company uses Deskhero's ticket management system to efficiently categorize and respond to these inquiries. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing the response time.
Additionally, SkyTransfers uses Deskhero's custom fields and user groups to personalize their customer interactions. The AI capabilities analyze customer data to predict common issues and provide proactive solutions, further enhancing the customer experience.
SkyTransfers also leverages Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. The AI capabilities analyze this data to improve the search results, making it easier for customers to find the information they need.
Furthermore, SkyTransfers uses Deskhero's REST API to integrate the platform with their existing systems. This allows the AI to access more data, improving its ability to generate relevant responses and search results.
Overall, Deskhero's advanced AI capabilities have enabled SkyTransfers to streamline their customer support process, improve their response time, and enhance their customer satisfaction.
How does Deskhero's AI capabilities improve SkyTransfers' response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies to new inquiries, significantly reducing the response time.
How does SkyTransfers use Deskhero's custom fields and user groups?
SkyTransfers uses Deskhero's custom fields and user groups to personalize their customer interactions. The AI capabilities analyze customer data to predict common issues and provide proactive solutions.
How does SkyTransfers use Deskhero's website scraping feature?
SkyTransfers uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. The AI capabilities analyze this data to improve the search results.
* This article provides an example of how a fictive company in the Airport Transfer Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
