JetSet Go prides itself on its exceptional customer service. To maintain this standard, they use Deskhero's AI capabilities to ensure quick and accurate responses to customer queries. The AI analyzes previous tickets and suggests relevant replies, allowing support agents to respond more efficiently.
To provide customers with easy access to information, JetSet Go uses Deskhero's knowledge base feature. The AI enhances this by analyzing previous articles, uploaded files, and scraped website data to improve search results, making it easier for customers to find the information they need.
JetSet Go also uses Deskhero's custom email domains and user groups features to provide personalized support. Combined with the AI's ability to suggest replies based on previous interactions, this allows them to deliver a highly personalized customer experience.
Additionally, JetSet Go uses Deskhero's REST API to integrate the platform with their booking system. This allows the AI to analyze booking data and suggest relevant replies to queries related to bookings.
By leveraging Deskhero's AI capabilities, JetSet Go has been able to enhance their customer support, resulting in improved customer satisfaction and increased loyalty.
How does Deskhero's AI improve customer experience?
Deskhero's AI improves customer experience by suggesting relevant replies to customer queries, enhancing search results in the knowledge base, and providing personalized support based on previous interactions.
Can Deskhero's AI analyze booking data?
Yes, when Deskhero is integrated with a booking system via its REST API, the AI can analyze booking data to suggest relevant replies to queries related to bookings.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI analyzes previous knowledge base articles, uploaded files, and scraped website data to improve the accuracy and relevance of search results in the knowledge base.
* This article provides an example of how a fictive company in the Airport Transfers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
