Skyline Transfers receives a high volume of customer queries daily, ranging from booking inquiries to special requests. To manage this efficiently, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze previous tickets using OpenAI embeddings, suggesting relevant replies to new queries, significantly reducing response time.
Deskhero's AI also enhances the search results in Skyline's knowledge base. By analyzing previous articles, uploaded files like policies and manuals, and scraped website data, it provides more accurate and relevant information to both customers and support agents.
Skyline also utilizes Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This, combined with the AI's ability to suggest replies, has greatly improved their support team's productivity.
Furthermore, Skyline uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow. The AI capabilities also extend to these integrated systems, providing consistent support across all platforms.
Overall, Deskhero's advanced AI capabilities have enabled Skyline Transfers to provide faster, more accurate customer support, improving customer satisfaction and loyalty.
How does Deskhero's AI improve response times?
Deskhero's AI analyzes previous tickets using OpenAI embeddings, which allows it to suggest relevant replies to new queries. This significantly reduces the time support agents spend crafting responses.
How does Deskhero's AI enhance search results?
The AI analyzes previous knowledge base articles, uploaded files, and scraped website data to provide more accurate and relevant search results.
Can Deskhero's AI capabilities be used with integrated systems?
Yes, Deskhero's REST API allows for integration with other systems, and the AI capabilities extend to these integrated systems as well.
* This article provides an example of how a fictive company in the Airport Transfers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
