FlyAway Shuttles handles a large number of customer queries daily. To manage this effectively, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze previous tickets and suggest relevant replies, reducing the workload on their support team.
FlyAway also uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. The AI's ability to suggest replies based on ticket category has greatly improved their support team's productivity.
FlyAway uses Deskhero's knowledge base feature to provide customers with self-service options. The AI enhances this by analyzing previous articles, uploaded files, and scraped website data to improve search results, making it easier for customers to find the information they need.
Additionally, FlyAway uses Deskhero's REST API to integrate the platform with their existing systems. This allows the AI to analyze data from these systems and suggest relevant replies, further improving efficiency.
By leveraging Deskhero's AI capabilities, FlyAway Shuttles has been able to streamline their helpdesk operations, reduce workload on their support team, and improve customer satisfaction.
How does Deskhero's AI reduce workload on the support team?
Deskhero's AI reduces workload by analyzing previous tickets and suggesting relevant replies. This allows the support team to respond to queries more quickly and efficiently.
How does Deskhero's AI improve the knowledge base?
Deskhero's AI analyzes previous knowledge base articles, uploaded files, and scraped website data to improve the accuracy and relevance of search results in the knowledge base.
Can Deskhero's AI capabilities be used with integrated systems?
Yes, Deskhero's REST API allows for integration with other systems, and the AI capabilities extend to these integrated systems as well.
* This article provides an example of how a fictive company in the Airport Transfers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
