AlertGuard Systems uses Deskhero's AI capabilities to manage their customer support tickets efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies, significantly reducing the time taken to resolve customer issues.
Deskhero's AI also enhances the search results in AlertGuard's knowledge base, making it easier for customers to find the information they need. This has led to a decrease in the number of support tickets generated, as customers are able to solve their issues independently.
AlertGuard also utilizes Deskhero's custom fields and structured data lists to categorize and prioritize support tickets. This has improved their support process, enabling them to address urgent issues promptly.
By integrating Deskhero's REST API with their existing systems, AlertGuard has created a seamless workflow for their support team, improving their overall efficiency.
Overall, AlertGuard Systems has found that Deskhero's AI capabilities have significantly improved their customer support process, leading to increased customer satisfaction and a more efficient support team.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings from various sources to generate suggested replies to support tickets, which helps in faster resolution of customer issues.
How does Deskhero enhance the search functionality in the knowledge base?
Deskhero's AI improves the search results in the knowledge base by finding the most relevant content based on the search query, making it easier for customers to find the information they need.
Can Deskhero be integrated with existing systems?
Yes, Deskhero includes a REST API that allows it to be integrated with existing systems, creating a seamless workflow for the support team.
* This article provides an example of how a fictive company in the Alarm System Installation and Monitoring industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
