SpiritsUnleashed receives a multitude of customer queries daily. To manage these efficiently, they have implemented Deskhero's advanced AI capabilities in their helpdesk services. The AI uses OpenAI Embeddings from various sources to generate suggested replies, drastically reducing the response time and improving customer satisfaction.
The AI's ability to enhance search results has also been instrumental in improving the efficiency of SpiritsUnleashed's customer support team. It provides them with relevant content based on the customer's query, making the information search process quicker and more efficient.
SpiritsUnleashed has also utilized Deskhero's structured data lists and custom fields to better organize their customer queries. This, along with the AI's suggested replies, has resulted in a more efficient ticket management process.
Furthermore, SpiritsUnleashed has leveraged Deskhero's knowledge base feature to create a comprehensive repository of information about their products and services. This has not only improved the quality of their customer support but also reduced the number of repetitive queries.
Finally, SpiritsUnleashed has found Deskhero's REST API to be extremely useful in integrating their existing systems with the platform. This seamless integration has further enhanced the efficiency of their helpdesk services.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from various sources to generate suggested replies.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings to find relevant content based on the customer's query, thereby enhancing the search results.
How does SpiritsUnleashed use Deskhero's REST API?
SpiritsUnleashed uses Deskhero's REST API to integrate their existing systems with the platform, resulting in a seamless customer support operation.
* This article provides an example of how a fictive company in the Alcoholic Beverage Distribution industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
