BrewMaster Distributors receives a high volume of customer queries daily, ranging from order status inquiries to product information requests. Using Deskhero's advanced AI capabilities, they have been able to significantly reduce response times and improve customer satisfaction. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies.
The AI's ability to enhance search results has also proven beneficial for BrewMaster's customer support team. By providing relevant content based on the customer's query, it reduces the time spent by the support team in searching for information, thereby increasing their productivity.
Deskhero's structured data lists and custom fields have allowed BrewMaster to organize their customer queries better. This, coupled with the AI's ability to generate suggested replies, has resulted in a more efficient ticket management process.
Additionally, BrewMaster has utilized Deskhero's knowledge base feature to create a comprehensive repository of information about their products and services. This has not only improved the quality of their customer support but also reduced the number of repetitive queries.
Finally, BrewMaster has found Deskhero's REST API to be extremely useful in integrating their existing systems with the platform. This seamless integration has further enhanced the efficiency of their customer support operations.
How does the AI generate suggested replies?
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings to find relevant content based on the customer's query, thereby enhancing the search results.
How does BrewMaster use Deskhero's REST API?
BrewMaster uses Deskhero's REST API to integrate their existing systems with the platform, resulting in a seamless customer support operation.
* This article provides an example of how a fictive company in the Alcoholic Beverage Distribution industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
