LabelCraft receives numerous queries daily regarding their labeling services. With Deskhero's advanced AI capabilities, they can now generate suggested replies based on previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This feature has significantly reduced the time taken to respond to customer queries.
Deskhero's AI also enhances the search results on LabelCraft's support portal. When customers search for information, the AI uses OpenAI Embeddings to find the most relevant content, improving the customer experience.
The REST API provided by Deskhero allows LabelCraft to integrate the platform with their existing systems. This seamless integration has made it easier for their support team to manage tickets and user groups.
With the help of Deskhero's custom fields and structured data lists, LabelCraft has been able to organize their customer data more effectively. This has resulted in improved customer service and increased customer satisfaction.
Finally, the knowledge base feature of Deskhero has enabled LabelCraft to create a comprehensive repository of information. This has not only reduced the number of repetitive queries but also empowered their customers to find solutions independently.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find the most relevant content when a customer performs a search. This significantly improves the quality of the search results.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
How does Deskhero help in managing customer data?
Deskhero provides features like custom fields and structured data lists that help you organize your customer data more effectively.
* This article provides an example of how a fictive company in the Alcoholic beverage labeling industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
