LiquorLabels deals with a large number of customer queries every day. With Deskhero's AI capabilities, they can now generate suggested replies based on the context of the query. This has significantly reduced their response times and improved customer satisfaction.
The AI also enhances the search results on LiquorLabels' support portal. It uses OpenAI Embeddings to find the most relevant content, providing customers with accurate and helpful information.
Deskhero's REST API allows LiquorLabels to integrate the platform with their existing systems. This has streamlined their ticket management process, making it easier for their support team to track and resolve customer issues.
Deskhero's custom fields and structured data lists have helped LiquorLabels organize their customer data more effectively. This has resulted in improved customer service and increased customer satisfaction.
Finally, the knowledge base feature of Deskhero has empowered LiquorLabels' customers to find solutions independently. This has not only reduced the workload of their support team but also improved the overall customer experience.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the context of the query. It then generates a suggested reply based on this context.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
How does Deskhero help in managing customer data?
Deskhero provides features like custom fields and structured data lists that help you organize your customer data more effectively.
* This article provides an example of how a fictive company in the Alcoholic beverage labeling industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
