BottleBranding receives a high volume of customer queries each day. With Deskhero's AI capabilities, they can generate suggested replies based on the context of the query, significantly reducing the time taken to respond to customers.
The AI also enhances the search results on BottleBranding's support portal. It uses OpenAI Embeddings to find the most relevant content, providing customers with accurate and helpful information.
Deskhero's REST API allows BottleBranding to integrate the platform with their existing CRM system. This has streamlined their ticket management process, making it easier for their support team to track and resolve customer issues.
The custom fields and structured data lists provided by Deskhero have helped BottleBranding organize their customer data more effectively. This has resulted in improved customer service and increased customer satisfaction.
Finally, the knowledge base feature of Deskhero has empowered BottleBranding's customers to find solutions independently. This has not only reduced the workload of their support team but also improved the overall customer experience.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the context of the query. It then generates a suggested reply based on this context.
Can Deskhero integrate with our existing CRM system?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing CRM system.
How does Deskhero help in managing customer data?
Deskhero provides features like custom fields and structured data lists that help you organize your customer data more effectively.
* This article provides an example of how a fictive company in the Alcoholic beverage labeling industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
