BrewMaster receives hundreds of customer queries daily ranging from product inquiries, distribution locations, to brewing processes. Managing these queries manually was time-consuming and prone to errors. With Deskhero, BrewMaster can now leverage AI to automate ticket management, ensuring that every customer query is promptly addressed.
Deskhero's advanced AI capabilities use OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies. This feature has significantly reduced the response time, enhancing customer satisfaction. The AI also learns from the responses, continuously improving its suggestions over time.
Using Deskhero's custom fields and structured data lists, BrewMaster has been able to categorize and prioritize tickets effectively. The kanban board provides a visual representation of the ticket workflow, making it easier for the team to track progress and manage workload.
Deskhero's comprehensive search bar, powered by AI, has made it easier for BrewMaster's support team to find relevant content quickly. The AI uses embeddings from uploaded files like policies, manuals, presentations, and scraped website data to enhance search results.
Finally, BrewMaster has leveraged Deskhero's REST API to integrate the platform with their existing systems, creating a unified customer support ecosystem. This has improved efficiency and provided a seamless experience for both the support team and customers.
How has Deskhero improved BrewMaster's response time?
Deskhero's AI capabilities generate suggested replies based on previous tickets and knowledge base articles, significantly reducing the time taken to respond to customer queries.
How does Deskhero help in managing BrewMaster's ticket workflow?
Deskhero's custom fields and structured data lists allow BrewMaster to categorize and prioritize tickets effectively. The kanban board provides a visual representation of the ticket workflow, aiding in tracking progress and managing workload.
How has Deskhero's comprehensive search bar enhanced BrewMaster's customer support?
Deskhero's search bar, powered by AI, uses embeddings from uploaded files and scraped website data to provide relevant content quickly, making it easier for the support team to address customer queries.
* This article provides an example of how a fictive company in the Alcoholic Beverage Serving industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
