SpiritsSupreme deals with a wide range of customer queries, from product details, availability, to shipping information. Manual management of these queries was inefficient and often led to delays. With Deskhero, SpiritsSupreme can now automate ticket management, ensuring prompt and accurate responses.
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This feature has drastically reduced response times and ensured consistent quality of responses, boosting customer satisfaction.
SpiritsSupreme has leveraged Deskhero's custom fields and structured data lists to effectively categorize and prioritize tickets. The kanban board provides a visual representation of the ticket workflow, aiding in tracking progress and managing workload.
The comprehensive search bar powered by AI has been a game-changer for SpiritsSupreme's support team, enabling them to find relevant information swiftly. The AI uses embeddings from the knowledge base, uploaded files, and scraped website data to provide enhanced search results.
By integrating Deskhero's REST API with their existing systems, SpiritsSupreme has created a unified platform for customer support. This has improved operational efficiency and provided a seamless experience for customers.
How has Deskhero improved SpiritsSupreme's response time?
Deskhero's AI capabilities generate suggested replies based on previous tickets, knowledge base articles, and uploaded files, significantly reducing the time taken to respond to customer queries.
How does Deskhero help in managing SpiritsSupreme's ticket workflow?
SpiritsSupreme uses Deskhero's custom fields and structured data lists to effectively categorize and prioritize tickets. The kanban board provides a visual representation of the ticket workflow, aiding in tracking progress and managing workload.
How has Deskhero's comprehensive search bar enhanced SpiritsSupreme's customer support?
Deskhero's search bar, powered by AI, uses embeddings from the knowledge base, uploaded files, and scraped website data to provide relevant content quickly, aiding the support team in addressing customer queries.
* This article provides an example of how a fictive company in the Alcoholic Beverage Serving industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
