VinoVirtuoso's customer queries range from wine recommendations, pairing suggestions, to delivery status. Managing these queries manually was challenging and often led to delayed responses. With Deskhero, VinoVirtuoso can now automate ticket management, ensuring timely and accurate responses.
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This feature has not only expedited response times but also ensured consistent quality of responses, improving overall customer satisfaction.
VinoVirtuoso has utilized Deskhero's custom email domains and user groups to create specialized teams for handling different types of queries. This has streamlined the ticket management process and improved the team's productivity.
The comprehensive search bar powered by AI has been instrumental in helping VinoVirtuoso's support team find relevant information quickly. The AI uses embeddings from the knowledge base, uploaded files, and scraped website data to provide enhanced search results.
By integrating Deskhero's REST API with their existing systems, VinoVirtuoso has created a unified platform for customer support. This has improved operational efficiency and provided a seamless experience for customers.
How has Deskhero helped VinoVirtuoso improve their response times?
Deskhero's AI capabilities generate suggested replies based on previous tickets, knowledge base articles, and uploaded files, significantly reducing the time taken to respond to customer queries.
How does Deskhero assist in managing VinoVirtuoso's ticket workflow?
VinoVirtuoso uses Deskhero's custom email domains and user groups to create specialized teams for handling different types of queries, streamlining the ticket management process.
How has Deskhero's comprehensive search bar improved VinoVirtuoso's customer support?
Deskhero's search bar, powered by AI, uses embeddings from the knowledge base, uploaded files, and scraped website data to provide relevant content quickly, aiding the support team in addressing customer queries.
* This article provides an example of how a fictive company in the Alcoholic Beverage Serving industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
