VinoDistributors has a diverse customer base, each with unique needs and preferences. Managing these user groups manually was challenging and inefficient. With Deskhero's user groups feature powered by AI, the company can now automatically segment their customers based on various criteria, allowing them to provide personalized service.
The company also uses Deskhero's AI capabilities to generate knowledge base articles. By leveraging OpenAI Embeddings from previous tickets and uploaded files like wine guides and tasting notes, Deskhero can create detailed and accurate articles. This not only improves customer self-service but also reduces the workload for the support team.
Additionally, VinoDistributors uses Deskhero's website scraping feature to keep its knowledge base current. The AI can scrape data from the company's website and other relevant sources, ensuring that the information provided to customers is always up-to-date.
Deskhero's advanced AI also powers the platform's search bar, providing customers with more relevant results. By using OpenAI Embeddings, the search bar can understand the context of the search query, improving the overall user experience.
Lastly, VinoDistributors uses Deskhero's AI to manage custom fields and email domains. This allows the company to personalize their communication with customers, improving customer satisfaction and loyalty.
How does Deskhero's AI manage user groups?
Deskhero's AI uses OpenAI Embeddings to analyze customer data and automatically segment customers into different user groups based on various criteria. This allows the company to provide personalized service to each group.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI uses OpenAI Embeddings from previous tickets and uploaded files to generate detailed and accurate knowledge base articles. It also uses the platform's website scraping feature to keep the knowledge base current.
How does Deskhero's AI manage custom fields and email domains?
Deskhero's AI uses OpenAI Embeddings to analyze customer data and manage custom fields and email domains. This allows the company to personalize their communication with customers.
* This article provides an example of how a fictive company in the Alcoholic Beverage Wholesaling industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
