Spirits&More receives a high volume of customer queries daily. Managing these tickets manually was not only time-consuming but also led to inconsistencies in responses. With Deskhero's ticket management feature powered by AI, the company can now automatically categorize and prioritize tickets, improving response times and consistency.
The company also uses Deskhero's AI capabilities to enhance its knowledge base. By leveraging OpenAI Embeddings from previous tickets and uploaded files like policies and product catalogs, Deskhero can generate comprehensive and accurate knowledge base articles. This not only reduces the workload for the support team but also provides customers with instant answers to their queries.
Additionally, Spirits&More uses Deskhero's website scraping feature to keep its knowledge base up-to-date. The AI can scrape data from the company's website and other relevant sources, ensuring that the information provided to customers is always current and accurate.
Deskhero's advanced AI also powers the platform's search bar, making it easier for customers to find the information they need. By using OpenAI Embeddings, the search bar can provide more relevant results, improving the overall user experience.
Lastly, Spirits&More uses Deskhero's AI to manage custom fields and email domains. This allows the company to personalize their communication with customers, improving customer satisfaction and loyalty.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of the tickets and categorize them based on their topic. It also prioritizes tickets based on their urgency, ensuring that critical issues are addressed first.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets and uploaded files to generate comprehensive and accurate knowledge base articles. It also uses the platform's website scraping feature to keep the knowledge base up-to-date.
How does Deskhero's AI manage custom fields and email domains?
Deskhero's AI uses OpenAI Embeddings to analyze customer data and manage custom fields and email domains. This allows the company to personalize their communication with customers.
* This article provides an example of how a fictive company in the Alcoholic Beverage Wholesaling industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
