BrewMaster Wholesalers receives hundreds of customer queries daily, ranging from order status inquiries to product information requests. Managing these tickets manually was time-consuming and prone to errors. With Deskhero's ticket management feature powered by AI, the company can now automatically categorize and prioritize tickets based on their urgency and topic, significantly reducing response times and improving customer satisfaction.
The company also uses Deskhero's AI capabilities to enhance its knowledge base. By leveraging OpenAI Embeddings from previous tickets and uploaded files like policies and manuals, Deskhero can generate comprehensive and accurate knowledge base articles. This not only reduces the workload for the support team but also provides customers with instant answers to their queries.
Additionally, BrewMaster Wholesalers uses Deskhero's website scraping feature to keep its knowledge base up-to-date. The AI can scrape data from the company's website and other relevant sources, ensuring that the information provided to customers is always current and accurate.
Deskhero's advanced AI also powers the platform's search bar, making it easier for customers to find the information they need. By using OpenAI Embeddings, the search bar can provide more relevant results, improving the overall user experience.
Lastly, BrewMaster Wholesalers uses Deskhero's AI to generate suggested replies for customer queries. This feature not only speeds up the response time but also ensures that the responses are accurate and helpful.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of the tickets and categorize them based on their topic. It also prioritizes tickets based on their urgency, ensuring that critical issues are addressed first.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets and uploaded files to generate comprehensive and accurate knowledge base articles. It also uses the platform's website scraping feature to keep the knowledge base up-to-date.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings and ChatGPT to analyze the content of the customer query and generate a suggested reply. This not only speeds up the response time but also ensures that the responses are accurate and helpful.
* This article provides an example of how a fictive company in the Alcoholic Beverage Wholesaling industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
