AlgaeGrowth Inc. receives a high volume of customer queries daily about their algae farming products and techniques. They use Deskhero's ticket management system to handle these queries effectively. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, reducing the response time significantly.
With Deskhero's custom fields feature, AlgaeGrowth Inc. can categorize the queries based on their nature, such as product-related, technical, or general queries. This helps in assigning the tickets to the right support team, ensuring faster resolution.
The AI-powered comprehensive search bar in Deskhero allows the support team of AlgaeGrowth Inc. to find relevant content quickly from the vast data of previous tickets, knowledge base articles, and uploaded files. This enhances the efficiency of the support team by providing them with the necessary information at their fingertips.
Deskhero's website scraping feature is used by AlgaeGrowth Inc. to keep their knowledge base updated with the latest information from various sources. The AI capabilities of Deskhero analyze this scraped data to improve the suggested replies and search results.
AlgaeGrowth Inc. also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the company to manage their customer support services more effectively.
How does Deskhero's AI capabilities improve the response time?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest relevant replies. This reduces the time taken to draft a response, thereby improving the overall response time.
How does Deskhero's custom fields feature help in handling customer queries?
The custom fields feature allows you to categorize the queries based on their nature. This helps in assigning the tickets to the right support team, ensuring faster resolution.
How does Deskhero's website scraping feature help in keeping the knowledge base updated?
Deskhero's website scraping feature collects the latest information from various sources. The AI capabilities of Deskhero analyze this data to improve the suggested replies and search results, keeping the knowledge base updated.
* This article provides an example of how a fictive company in the Algae Farming industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
