BioAlgae Solutions deals with a wide range of customer queries daily. To manage these efficiently, they use Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content for each query.
This content is then processed by OpenAI's ChatGPT to generate suggested replies. This significantly reduces the time taken to respond to customer queries and ensures that the responses are accurate and relevant.
BioAlgae Solutions also uses Deskhero's AI to enhance search results. When a customer searches for a query, the AI uses the OpenAI Embeddings to find the most relevant content from the available resources. This ensures that customers can find the information they need quickly and accurately.
Additionally, BioAlgae Solutions uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to manage all their customer support and helpdesk services from one place, improving efficiency and productivity.
Overall, Deskhero's advanced AI capabilities have enabled BioAlgae Solutions to enhance their helpdesk efficiency, improve their customer support services, and increase customer satisfaction.
How does Deskhero's AI find relevant content for each query?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content for each query.
How does Deskhero's AI enhance search results?
When a customer searches for a query, Deskhero's AI uses the OpenAI Embeddings to find the most relevant content from the available resources. This ensures that customers can find the information they need quickly and accurately.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems. This allows you to manage all your customer support and helpdesk services from one place.
* This article provides an example of how a fictive company in the Algae Production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
