AlgaeGen receives numerous customer queries daily regarding their algae-based products. They use Deskhero's advanced AI capabilities to manage these queries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content.
The AI then sends this content through OpenAI's ChatGPT to generate suggested replies. This not only reduces the response time but also ensures that the responses are accurate and relevant. It also frees up the customer support team's time, allowing them to focus on more complex queries.
AlgaeGen also uses Deskhero's AI capabilities to enhance search results. When a customer searches for a query, the AI uses the OpenAI Embeddings to find the most relevant content from the knowledge base, previous tickets, and other resources. This ensures that the customers get the most accurate and helpful information quickly.
Furthermore, AlgaeGen uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to manage their customer support and helpdesk services from one place, improving efficiency and productivity.
Overall, Deskhero's advanced AI capabilities have helped AlgaeGen streamline their customer support, improve their helpdesk services, and enhance customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. It then sends this content through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a customer searches for a query, Deskhero's AI uses the OpenAI Embeddings to find the most relevant content from the knowledge base, previous tickets, and other resources. This ensures that the customers get the most accurate and helpful information quickly.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems. This seamless integration allows you to manage your customer support and helpdesk services from one place.
* This article provides an example of how a fictive company in the Algae Production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
