PowerCell Innovations was struggling with an increasing volume of customer support tickets and a growing knowledge base. They needed a solution that could help them manage their tickets effectively and leverage their existing knowledge base to provide quick and accurate responses.
By implementing Deskhero, PowerCell Innovations was able to utilize the platform's advanced AI capabilities to improve their customer support efficiency. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content.
This relevant content was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries. Additionally, the AI-enhanced search results helped the support team find the information they needed quickly and efficiently.
The custom fields and structured data lists provided by Deskhero further streamlined the ticket management process, allowing PowerCell Innovations to categorize and prioritize tickets effectively. The kanban board provided a visual representation of the ticket workflow, making it easier for the team to track progress and identify bottlenecks.
Since implementing Deskhero, PowerCell Innovations has seen a significant reduction in response times and an increase in customer satisfaction rates.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero help in managing tickets?
Deskhero provides features like custom fields and structured data lists to help categorize and prioritize tickets. It also offers a kanban board for a visual representation of the ticket workflow.
How has Deskhero improved customer satisfaction rates for PowerCell Innovations?
By reducing response times and providing accurate information quickly, Deskhero has helped PowerCell Innovations increase their customer satisfaction rates.
* This article provides an example of how a fictive company in the Alkaline and zinc-carbon battery manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
