EnergiMax Corp had a vast knowledge base but found it challenging to leverage this resource effectively in their customer support operations. They needed a solution that could help them utilize their knowledge base to provide quick and accurate responses to customer queries.
With Deskhero, EnergiMax Corp was able to use the platform's advanced AI capabilities to improve their knowledge base utilization. The AI used OpenAI Embeddings from the knowledge base articles, previous tickets, uploaded files, and scraped website data to find relevant content.
This content was then sent through OpenAI's ChatGPT to generate suggested replies, helping the support team provide quick and accurate responses to customer queries. The AI-enhanced search results also made it easier for the team to find the information they needed in the knowledge base.
The custom email domains and user groups features provided by Deskhero allowed EnergiMax Corp to organize their support team more effectively, ensuring that the right queries were directed to the right people. The REST API also made it easy to integrate Deskhero with their existing systems.
Since implementing Deskhero, EnergiMax Corp has seen a significant improvement in their knowledge base utilization and a reduction in response times.
How does Deskhero's AI improve knowledge base utilization?
Deskhero's AI uses OpenAI Embeddings from knowledge base articles, previous tickets, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies and enhance search results, improving knowledge base utilization.
How does Deskhero help in organizing the support team?
Deskhero provides features like custom email domains and user groups to help organize the support team. These features ensure that the right queries are directed to the right people.
How has Deskhero improved response times for EnergiMax Corp?
By improving knowledge base utilization and providing suggested replies, Deskhero has helped EnergiMax Corp reduce their response times.
* This article provides an example of how a fictive company in the Alkaline and zinc-carbon battery manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
