BatteriesPlus Solutions was dealing with a high volume of customer support tickets and needed a solution that could help them manage these tickets effectively and provide quick and accurate responses.
With Deskhero, BatteriesPlus Solutions was able to leverage the platform's advanced AI capabilities to streamline their customer support operations. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content.
This content was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries. The AI-enhanced search results also made it easier for the support team to find the information they needed quickly and efficiently.
The tickets management and kanban board features provided by Deskhero helped BatteriesPlus Solutions manage their tickets effectively and track progress easily. The custom fields and structured data lists also made it easier to categorize and prioritize tickets.
Since implementing Deskhero, BatteriesPlus Solutions has seen a significant reduction in response times and an improvement in customer satisfaction rates.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero help in managing tickets?
Deskhero provides features like tickets management, custom fields, and structured data lists to help manage tickets effectively. It also offers a kanban board for easy tracking of progress.
How has Deskhero improved customer satisfaction rates for BatteriesPlus Solutions?
By reducing response times and providing accurate information quickly, Deskhero has helped BatteriesPlus Solutions improve their customer satisfaction rates.
* This article provides an example of how a fictive company in the Alkaline and zinc-carbon battery manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
