ImmunoCare has a vast knowledge base consisting of articles, manuals, presentations, and more. Managing this knowledge base and ensuring that customers can find the information they need is a significant challenge. ImmunoCare uses Deskhero's AI capabilities to tackle this challenge effectively.
The AI uses OpenAI embeddings from the knowledge base articles, uploaded files, and scraped website data to understand the context of each document. This allows the AI to categorize the documents accurately and make them easily searchable.
When a customer submits a query, the AI uses these embeddings to find the most relevant documents and generate a suggested reply. This not only speeds up the response time but also ensures that the responses are accurate and comprehensive.
ImmunoCare also uses Deskhero's REST API to integrate the platform with its customer relationship management (CRM) system. This allows the company to track customer interactions across multiple channels and provide a more personalized customer service.
By leveraging Deskhero's AI capabilities, ImmunoCare has been able to manage its knowledge base more effectively and improve its customer service. The company has seen a reduction in the number of unresolved queries and an increase in customer satisfaction.
How does Deskhero's AI manage the knowledge base?
Deskhero's AI uses OpenAI embeddings from the knowledge base articles, uploaded files, and scraped website data to understand the context of each document. This allows the AI to categorize the documents accurately and make them easily searchable.
How does Deskhero's AI generate suggested replies?
When a customer submits a query, Deskhero's AI uses the embeddings to find the most relevant documents and generate a suggested reply. This not only speeds up the response time but also ensures that the responses are accurate and comprehensive.
Can Deskhero be integrated with a CRM system?
Yes, Deskhero provides a REST API that can be used to integrate the platform with a CRM system. This allows the company to track customer interactions across multiple channels and provide a more personalized customer service.
* This article provides an example of how a fictive company in the Allergy & Immunology industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
