AllergyEase receives a high volume of customer queries daily. To manage these queries efficiently, the company uses Deskhero's advanced AI capabilities. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content.
This relevant content is then sent through OpenAI's ChatGPT to generate suggested replies. This process not only reduces the response time but also ensures that the responses are accurate and consistent.
AllergyEase also uses Deskhero's AI capabilities to enhance the search results on its helpdesk. The AI uses the embeddings to understand the context of the search query and provide more relevant results. This helps customers find the information they need quickly and easily.
Furthermore, AllergyEase uses Deskhero's REST API to integrate the platform with its other systems. This ensures a seamless flow of information between different systems, enabling the company to provide a more comprehensive customer support service.
By leveraging Deskhero's AI capabilities, AllergyEase has been able to improve its customer support operations significantly. The company has seen a reduction in response times, an increase in customer satisfaction scores, and an improvement in operational efficiency.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses the embeddings to understand the context of the search query and provide more relevant results. This helps customers find the information they need quickly and easily.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that can be used to integrate the platform with other systems. This ensures a seamless flow of information between different systems.
* This article provides an example of how a fictive company in the Allergy & Immunology industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
