AllergyShield receives numerous customer inquiries daily, ranging from general product information to specific treatment queries. The company uses Deskhero's advanced AI capabilities to manage these inquiries efficiently. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content.
The AI then sends this relevant content through OpenAI's ChatGPT to generate suggested replies. This not only reduces the response time but also ensures that the responses are accurate and consistent, thereby enhancing the customer experience.
Deskhero's AI capabilities also enhance the search results on AllergyShield's helpdesk. The AI uses the embeddings to understand the context of the search query and provide more relevant results. This helps customers find the information they need quickly and easily.
AllergyShield also uses Deskhero's REST API to integrate the platform with its other systems. This ensures a seamless flow of information between different systems, enabling the company to provide a more holistic customer support service.
Overall, Deskhero's AI capabilities have enabled AllergyShield to improve its customer support operations significantly. The company has seen a reduction in response times, an increase in customer satisfaction scores, and an improvement in operational efficiency.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses the embeddings to understand the context of the search query and provide more relevant results. This helps customers find the information they need quickly and easily.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that can be used to integrate the platform with other systems. This ensures a seamless flow of information between different systems.
* This article provides an example of how a fictive company in the Allergy & Immunology industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
