AlloyArt Foundry often deals with complex queries related to their casting processes and products. To address these queries effectively, they have built a knowledge base using Deskhero. The AI capabilities of Deskhero have made this process more efficient by generating articles from Word, PowerPoint, and PDF files.
The AI also uses OpenAI Embeddings from these articles to suggest replies to customer queries. This not only reduces the workload of the support team but also ensures that customers receive accurate and detailed responses.
Deskhero's website scraping feature is another tool that AlloyArt Foundry finds invaluable. The AI scrapes data from their website and uses it to enhance the knowledge base and reply suggestions. This ensures that the knowledge base stays updated with the latest information.
AlloyArt Foundry has also utilized Deskhero's REST API to integrate the platform with their existing systems. This has made it easier for the support team to access the knowledge base and other necessary information, further improving their efficiency.
Overall, Deskhero's advanced AI capabilities have greatly enhanced the knowledge base at AlloyArt Foundry. They have seen an improvement in the quality of their customer support and a reduction in the workload of their support team.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. It analyzes these documents and creates comprehensive articles that can be used to answer customer queries.
How does Deskhero's website scraping feature enhance the knowledge base?
Deskhero's website scraping feature allows the AI to gather the latest information from your website. This data is used to update the knowledge base and enhance reply suggestions, ensuring that customers receive the most recent and relevant information.
Can Deskhero's knowledge base be accessed from other systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems. This enables your support team to access the knowledge base and other necessary information from one place, improving their efficiency.
* This article provides an example of how a fictive company in the Alloy Cast Iron Casting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
