CastCraft Industries receives a wide variety of customer queries every day. To address these queries effectively, they rely on Deskhero's comprehensive search bar. The AI capabilities of Deskhero enhance this search process by using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files.
The AI analyzes this data to understand the context of the query and provides the most relevant search results. This not only improves the accuracy of the search results but also reduces the time taken to find the required information.
Deskhero's website scraping feature is another tool that CastCraft Industries finds invaluable. The AI scrapes data from their website and uses it to enhance the search results. This ensures that customers receive the most up-to-date and relevant information.
CastCraft Industries has also utilized Deskhero's REST API to integrate the platform with their existing systems. This has made it easier for the support team to access all necessary information from one place, further improving their search efficiency.
Overall, the advanced AI capabilities of Deskhero have greatly improved the search efficiency at CastCraft Industries. They have seen a significant reduction in the time taken to find information and an improvement in the accuracy of their search results.
How does Deskhero's AI improve search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance search results. It analyzes this data to understand the context of the query and provides the most relevant search results.
What is the benefit of Deskhero's website scraping feature?
The website scraping feature allows Deskhero's AI to gather the latest information from your website. This data is used to enhance search results, ensuring that customers receive the most up-to-date and relevant information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems. This enables your support team to access all necessary information from one place, improving their efficiency.
* This article provides an example of how a fictive company in the Alloy Cast Iron Casting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
