IronClad Castings receives a high volume of customer queries daily, ranging from product inquiries to technical issues. Using Deskhero's ticket management system, they can efficiently categorize and prioritize these tickets. The AI capabilities of Deskhero further enhance this process by suggesting replies based on previous tickets and knowledge base articles, significantly reducing response times.
The AI also leverages OpenAI Embeddings from uploaded files such as policies, manuals, and presentations. This allows the support team to provide accurate and comprehensive responses without having to manually search through these documents. This not only improves the quality of support but also saves valuable time for the team.
Deskhero's website scraping feature is particularly useful for IronClad Castings. The AI can scrape data from their website and use it to enhance search results and reply suggestions. This ensures that customers receive up-to-date and relevant information.
Through the use of Deskhero's REST API, IronClad Castings has integrated the platform with their existing systems. This seamless integration has made it easier for the support team to access all necessary information from one place, further enhancing their efficiency.
Overall, the advanced AI capabilities of Deskhero have transformed the customer support process at IronClad Castings. They have seen a significant reduction in response times, an improvement in the quality of support, and a decrease in operational costs.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies. It analyzes this data to understand the context of the query and suggests the most relevant response.
What is the benefit of Deskhero's website scraping feature?
The website scraping feature allows Deskhero's AI to gather the latest information from your website. This data is used to enhance search results and reply suggestions, ensuring that customers receive the most up-to-date and relevant information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems. This enables your support team to access all necessary information from one place, improving their efficiency.
* This article provides an example of how a fictive company in the Alloy Cast Iron Casting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
