AlloyTech Solutions receives numerous customer queries daily regarding their products, their applications, and technical issues. The company uses Deskhero's ticket management system to organize these queries efficiently. The AI capabilities of Deskhero analyze the content of the tickets and suggest relevant replies based on previous tickets and knowledge base articles. This feature has reduced the time taken to respond to customer queries by 40%.
The company also uses Deskhero's knowledge base feature to store all their product manuals, policies, and presentations. The AI capabilities of Deskhero can generate articles from these uploaded files, making it easier for the customer support team to find relevant information. This feature has improved the accuracy of the responses provided by the customer support team.
Deskhero's website scraping feature is used by AlloyTech Solutions to keep their knowledge base up-to-date. The AI capabilities of Deskhero analyze the scraped data and update the knowledge base accordingly. This feature has eliminated the need for manual updates, saving significant time and resources for the company.
AlloyTech Solutions also uses Deskhero's REST API to integrate their existing systems with Deskhero. The AI capabilities of Deskhero enhance the search results by analyzing the structured data lists and custom fields from these systems. This feature has improved the relevancy of the search results, making it easier for the customer support team to find the information they need.
Overall, the advanced AI capabilities of Deskhero have transformed the customer support operations of AlloyTech Solutions. The company has seen significant improvements in the efficiency and effectiveness of their helpdesk services.
How has Deskhero improved the response time of AlloyTech Solutions' customer support team?
Deskhero's AI capabilities analyze the content of the tickets and suggest relevant replies based on previous tickets and knowledge base articles. This feature has reduced the time taken to respond to customer queries by 40%.
How does AlloyTech Solutions use Deskhero's website scraping feature?
AlloyTech Solutions uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI capabilities of Deskhero analyze the scraped data and update the knowledge base accordingly.
How does Deskhero's REST API integration benefit AlloyTech Solutions?
AlloyTech Solutions uses Deskhero's REST API to integrate their existing systems with Deskhero. The AI capabilities of Deskhero enhance the search results by analyzing the structured data lists and custom fields from these systems. This improves the relevancy of the search results.
* This article provides an example of how a fictive company in the Alloy Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
