MetalFusion Inc. receives a high volume of customer queries regarding their innovative alloy products. To manage these queries effectively, the company uses Deskhero's ticket management system. The AI capabilities of Deskhero analyze the content of the tickets and suggest relevant replies based on previous tickets and knowledge base articles. This feature has not only improved the speed of response but also the quality of customer support.
The company also uses Deskhero's knowledge base feature to store all their product manuals, policies, and presentations. The AI capabilities of Deskhero can generate articles from these uploaded files, making it easier for the customer support team to find relevant information. This feature has improved the accuracy of the responses provided by the customer support team.
MetalFusion Inc. uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI capabilities of Deskhero analyze the scraped data and update the knowledge base accordingly. This feature has eliminated the need for manual updates, saving significant time and resources for the company.
MetalFusion Inc. also uses Deskhero's REST API to integrate their existing systems with Deskhero. The AI capabilities of Deskhero enhance the search results by analyzing the structured data lists and custom fields from these systems. This feature has improved the relevancy of the search results, making it easier for the customer support team to find the information they need.
Overall, the advanced AI capabilities of Deskhero have significantly improved the quality and speed of MetalFusion Inc.'s customer support. The company has seen significant improvements in the efficiency and effectiveness of their helpdesk services.
How has Deskhero improved the quality of customer support at MetalFusion Inc.?
Deskhero's AI capabilities analyze the content of the tickets and suggest relevant replies based on previous tickets and knowledge base articles. This feature has not only improved the speed of response but also the quality of customer support.
How does MetalFusion Inc. use Deskhero's website scraping feature?
MetalFusion Inc. uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI capabilities of Deskhero analyze the scraped data and update the knowledge base accordingly.
How does Deskhero's REST API integration benefit MetalFusion Inc.?
MetalFusion Inc. uses Deskhero's REST API to integrate their existing systems with Deskhero. The AI capabilities of Deskhero enhance the search results by analyzing the structured data lists and custom fields from these systems. This improves the relevancy of the search results.
* This article provides an example of how a fictive company in the Alloy Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
