MetalMasters Inc. maintains an extensive knowledge base to assist customers with common inquiries. With Deskhero, the company can generate knowledge base articles from Word, PowerPoint, and PDF files, making it easier to build and update its knowledge base.
The company uses Deskhero's AI capabilities to leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content quickly. This feature significantly reduces the time spent searching for information, allowing the customer support team to focus on resolving customer issues.
Deskhero's AI-powered suggested replies feature enables MetalMasters' customer support team to provide accurate and timely responses to customer inquiries. This not only improves efficiency but also ensures consistency in the quality of responses.
By using Deskhero's website scraping feature, MetalMasters can automatically extract and update information from its website to the knowledge base. This feature ensures that the knowledge base always has the most up-to-date information.
Finally, the company uses Deskhero's REST API to integrate the platform with its existing systems, ensuring a smooth transition and minimal disruption to its operations.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically extracts information from your website and updates it to your knowledge base. This ensures that your knowledge base always contains the most current information.
How does the AI-powered suggested replies feature improve customer support?
The AI-powered suggested replies feature analyses the context of the customer inquiry and suggests the most relevant response based on past interactions and available resources. This improves the efficiency and consistency of responses, leading to improved customer satisfaction.
Can we generate knowledge base articles from our existing documents?
Yes, with Deskhero, you can generate knowledge base articles from Word, PowerPoint, and PDF files. This makes it easier to build and update your knowledge base.
* This article provides an example of how a fictive company in the Alloy metal product wholesaling industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
