AlloyLink Distributors receives a high volume of customer inquiries daily. By implementing Deskhero's ticket management feature, the company can efficiently categorize and prioritize these tickets, improving response times and customer satisfaction.
Deskhero's advanced AI capabilities allow AlloyLink to leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals. This feature enables the company to find relevant content quickly, reducing the time spent searching for information.
Using the AI-powered suggested replies feature, AlloyLink's customer support team can provide accurate and timely responses to customer inquiries. This not only improves efficiency but also ensures consistency in the quality of responses.
Deskhero's comprehensive search bar, enhanced by AI, allows AlloyLink to easily locate specific tickets or customer details. This feature is particularly useful when dealing with complex or recurring customer issues.
By integrating Deskhero's REST API, AlloyLink can seamlessly connect the platform with its existing systems, ensuring a smooth transition and minimal disruption to its operations.
How does the AI-powered suggested replies feature work?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. The AI analyses the context of the customer inquiry and suggests the most relevant response based on past interactions and available resources.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems seamlessly.
How does Deskhero improve search results?
Deskhero uses advanced AI capabilities to enhance search results. It leverages OpenAI Embeddings from various sources like previous tickets, knowledge base articles, and uploaded files to provide more relevant and accurate search results.
* This article provides an example of how a fictive company in the Alloy metal product wholesaling industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
