Alpaca Haven receives numerous queries daily regarding alpaca care, wool quality, and breeding techniques. With Deskhero, they can manage these tickets efficiently, ensuring no query goes unanswered. The platform's AI capabilities leverage OpenAI Embeddings from previous tickets and knowledge base articles to find relevant content, which is then used to generate suggested replies.
The company also uses the custom fields feature to categorize tickets based on the type of query. This helps in prioritizing and assigning the tickets to the right team members. The kanban board provides a visual overview of the ticket status, enabling the team to track progress and manage workload effectively.
Deskhero's AI capabilities also enhance the search results on Alpaca Haven's knowledge base. The AI uses embeddings from uploaded files like policies, manuals, and presentations, as well as scraped website data to provide comprehensive and relevant search results. This enables customers to find answers to their queries quickly, reducing the load on the customer support team.
Moreover, the AI-generated replies are not just efficient but also accurate. They are generated using ChatGPT, which ensures the responses are contextually correct and helpful. This has significantly improved the quality of customer service at Alpaca Haven.
Finally, the REST API allows Alpaca Haven to integrate Deskhero with their existing systems, providing a seamless experience for both the team and the customers.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This helps in providing quick and accurate responses to customer queries.
How does Deskhero help in managing customer support tickets?
Deskhero provides features like custom fields and kanban board that help in categorizing, prioritizing, and tracking the status of tickets. This ensures efficient management of customer support tickets.
How does Deskhero enhance the search results on the knowledge base?
Deskhero's AI uses embeddings from various resources to provide comprehensive and relevant search results on the knowledge base. This helps customers find answers to their queries quickly and accurately.
* This article provides an example of how a fictive company in the Alpaca/Llama/Camelid Raising industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
