Llama Land receives a variety of queries from tourists and breeders alike. Managing these queries can be challenging, but with Deskhero, the company can handle them effectively. The AI capabilities of Deskhero use OpenAI Embeddings from previous tickets and knowledge base articles to suggest relevant replies, improving the efficiency of the helpdesk team.
The company also uses the custom email domains feature to maintain a professional image in their communication. The user groups feature allows them to assign tickets to specific teams based on the nature of the query, ensuring quick resolution.
Deskhero's AI also enhances the search functionality on Llama Land's knowledge base. It uses embeddings from uploaded files and scraped website data to provide comprehensive search results. This self-service option reduces the number of tickets, allowing the helpdesk team to focus on more complex queries.
Furthermore, the AI-generated replies are not just quick but also contextually accurate. They are created using ChatGPT, which ensures the responses are relevant and helpful. This has significantly improved the quality of helpdesk services at Llama Land.
Lastly, the REST API allows Llama Land to integrate Deskhero with their existing systems, providing a seamless experience for both the team and the customers.
How does Deskhero's AI improve the efficiency of the helpdesk team?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest relevant replies. This helps the helpdesk team to provide quick and accurate responses, improving their efficiency.
How does Deskhero enhance the search functionality on the knowledge base?
Deskhero's AI uses embeddings from various resources to provide comprehensive and relevant search results on the knowledge base. This helps customers find answers to their queries quickly, reducing the number of tickets.
How does Deskhero maintain a professional image in communication?
Deskhero provides a custom email domains feature that allows companies to maintain a professional image in their communication with customers.
* This article provides an example of how a fictive company in the Alpaca/Llama/Camelid Raising industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
