MobileMax's customer support team deals with a wide range of queries, from gameplay issues to payment problems. Deskhero's ticket management feature organizes these queries, while its AI capabilities analyze the content of each ticket to find relevant content from previous tickets, knowledge base articles, and uploaded files.
The AI system then generates suggested replies, which are reviewed and sent by the customer support team. This not only reduces the response time but also ensures the relevance and accuracy of the responses. The AI system continually learns from each interaction, improving its suggestions over time.
MobileMax also uses Deskhero's website scraping feature to keep its knowledge base updated with the latest information from their website. This ensures that the AI system has the most current and relevant information when generating responses.
Through Deskhero's REST API, MobileMax has integrated the platform with their existing systems, creating a seamless workflow for their customer support team. The comprehensive search bar powered by AI enhances the search results, making it easier for the support team to find the information they need.
Overall, Deskhero's advanced AI capabilities have greatly improved the efficiency and effectiveness of MobileMax's customer support, leading to higher customer satisfaction and retention.
How does Deskhero's AI system improve the efficiency of customer support?
Deskhero's AI system analyzes the content of each ticket and generates suggested replies based on relevant content from previous tickets, knowledge base articles, and uploaded files. This reduces the response time and improves the relevance and accuracy of the responses.
How does Deskhero keep the knowledge base updated?
Deskhero uses a website scraping feature to automatically update the knowledge base with the latest information from your website.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Alternative Platforms (e.g. Digital/VOD, Mobile) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
