StreamSpace receives thousands of customer queries daily, ranging from technical issues to subscription inquiries. With Deskhero's ticket management feature, these queries are organized and prioritized effectively. The AI capabilities of Deskhero analyze the content of each ticket, using OpenAI embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files.
The AI system then generates suggested replies, which are reviewed by the customer support team before being sent to customers. This not only speeds up the response time but also ensures the accuracy and relevance of the responses. The AI system learns from each interaction, continually improving its suggestions.
StreamSpace also uses Deskhero's website scraping feature to keep its knowledge base updated with the latest information from their website. This ensures that the AI system has the most recent and relevant information when generating responses.
With Deskhero's REST API, StreamSpace has integrated the platform with their existing systems, creating a seamless workflow for their customer support team. The comprehensive search bar powered by AI enhances the search results, making it easier for the support team to find the information they need.
Overall, Deskhero's advanced AI capabilities have enabled StreamSpace to provide superior customer support, improving customer satisfaction and loyalty.
How does Deskhero's AI system generate suggested replies?
Deskhero's AI system uses OpenAI embeddings to analyze the content of each ticket. It then finds relevant content from previous tickets, knowledge base articles, and uploaded files to generate suggested replies.
How does Deskhero keep the knowledge base updated?
Deskhero uses a website scraping feature to automatically update the knowledge base with the latest information from your website.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Alternative Platforms (e.g. Digital/VOD, Mobile) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
