MetaMold Industries has a comprehensive knowledge base consisting of articles, manuals, and policies. They use Deskhero's AI capabilities to generate structured data lists from these resources. The AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. This has significantly reduced the time taken to resolve customer queries.
The company also uses Deskhero's AI-powered ticket management system. The AI suggests replies based on the content of the ticket and the company's knowledge base. This has not only improved the response time but also the quality of the responses.
MetaMold Industries also benefits from Deskhero's website scraping feature. The AI scrapes data from their website and uses it to enhance search results and suggest replies. This has made it easier for the support team to find relevant information quickly.
With Deskhero's custom fields and user groups, MetaMold Industries has been able to customize their helpdesk services according to their needs. The AI uses these custom fields and user groups to better understand the context of the queries and provide more accurate suggestions.
Finally, the REST API provided by Deskhero has allowed MetaMold Industries to integrate their existing systems with Deskhero. This has further streamlined their operations and improved the efficiency of their customer support.
How does Deskhero's AI improve the efficiency of MetaMold Industries' customer support?
Deskhero's AI improves the efficiency of MetaMold Industries' customer support by suggesting replies based on the content of the tickets and the company's knowledge base. It also enhances search results using data scraped from the company's website.
How does Deskhero's AI use custom fields and user groups?
Deskhero's AI uses custom fields and user groups to better understand the context of the queries. This helps it provide more accurate suggestions.
How does MetaMold Industries use Deskhero's REST API?
MetaMold Industries uses Deskhero's REST API to integrate their existing systems with Deskhero. This has streamlined their operations and improved the efficiency of their customer support.
* This article provides an example of how a fictive company in the Aluminum Casting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
