AluDoors Ltd. has a large number of support tickets to manage. With Deskhero, they can now handle these tickets efficiently. The AI capabilities of Deskhero use OpenAI Embeddings from previous tickets to find relevant content and generate suggested replies.
This has not only reduced the time taken to respond to customer queries but also improved the quality of responses. As a result, customer satisfaction has seen a significant boost.
Deskhero's website scraping feature is also a big advantage for AluDoors Ltd. It keeps their knowledge base updated with the latest information from their website and other relevant sources.
The comprehensive search bar, powered by AI, has made finding information quick and easy for the support team. This has resulted in faster resolution of customer queries and improved productivity of the team.
With Deskhero's REST API, AluDoors Ltd. has been able to integrate the platform with their existing systems. This has made the transition to Deskhero smooth and has further streamlined their operations.
How does Deskhero's AI help in managing support tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets to find relevant content and generate suggested replies. This makes managing and responding to support tickets quick and efficient.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature keeps your knowledge base updated with the latest information from your website and other relevant online sources.
Can we integrate Deskhero with our existing systems?
Yes, Deskhero comes with a REST API that allows you to integrate it seamlessly with your existing systems.
* This article provides an example of how a fictive company in the Aluminum Garage Door Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
