AluGates Inc. has a vast knowledge base of articles, manuals, and policies. Before Deskhero, finding relevant information was a time-consuming task for the support team. Now, with Deskhero's advanced AI capabilities, they can leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content quickly and efficiently.
The AI also generates suggested replies based on the embeddings, which has drastically reduced the response time. This has not only improved customer satisfaction but also increased the productivity of the support team.
Deskhero's website scraping feature is another boon for AluGates Inc. It allows them to keep their knowledge base up-to-date with the latest information available on their website or any other relevant online sources.
Deskhero's comprehensive search bar, enhanced by AI, helps the support team find the needed information in no time. It has made the process of resolving customer queries faster and more efficient.
With Deskhero's REST API, AluGates Inc. has been able to seamlessly integrate the platform with their existing systems. This has further streamlined their operations and made the transition to Deskhero smooth and hassle-free.
How does Deskhero's AI improve the efficiency of our support team?
Deskhero's AI leverages OpenAI Embeddings from your knowledge base, previous tickets, and uploaded files to find relevant content quickly. It also generates suggested replies, reducing the time your team spends on crafting responses.
How does Deskhero's website scraping feature benefit us?
The website scraping feature allows you to keep your knowledge base updated with the latest information available on your website or any other relevant online sources.
Can we integrate Deskhero with our existing systems?
Yes, Deskhero comes with a REST API that allows you to integrate it seamlessly with your existing systems.
* This article provides an example of how a fictive company in the Aluminum Garage Door Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
