GarageDoorPro has a rich repository of knowledge base articles generated from word, powerpoint, pdf files. With Deskhero, they can now easily manage this vast data and make it readily accessible to their support team.
The AI capabilities of Deskhero use OpenAI Embeddings from the knowledge base articles, previous tickets, and uploaded files to find relevant content. This has considerably improved the speed and accuracy of their customer support.
Deskhero's AI also generates suggested replies, which has significantly reduced the time taken to respond to customer queries. This has led to an increase in customer satisfaction and a decrease in ticket resolution time.
GarageDoorPro also benefits from Deskhero's website scraping feature. It allows them to automatically update their knowledge base with the latest information from their website or other relevant online sources.
Finally, the comprehensive search bar powered by AI has made finding information a breeze for the support team. It has made their work more efficient and has improved the overall productivity of the team.
How does Deskhero help manage our knowledge base?
Deskhero's AI capabilities use OpenAI Embeddings from your knowledge base articles, previous tickets, and uploaded files to find relevant content quickly and efficiently. This makes managing your extensive knowledge base much easier.
How does the website scraping feature work?
Deskhero's website scraping feature automatically updates your knowledge base with the latest information from your website or other relevant online sources.
How does the AI-powered search bar improve our support team's efficiency?
The AI-powered search bar makes finding information quick and easy. It reduces the time your support team spends searching for information, making them more efficient.
* This article provides an example of how a fictive company in the Aluminum Garage Door Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
