AluminoSphere receives a variety of queries and issues through their helpdesk. They use Deskhero's AI-powered tickets management feature to efficiently handle these. The AI analyzes previous tickets to suggest relevant responses, reducing the time taken to resolve issues.
Using Deskhero's custom fields and structured data lists, AluminoSphere can categorize and prioritize tickets. This ensures that urgent and complex issues are addressed first, improving their service quality.
AluminoSphere leverages Deskhero's knowledge base feature, enhanced by AI, to provide a rich resource for their helpdesk staff. The AI generates articles from uploaded files and scraped website data, allowing staff to quickly find solutions to common issues.
Deskhero's comprehensive search bar, powered by AI, enhances AluminoSphere's ability to find relevant content. The AI uses embeddings from previous tickets, knowledge base articles, and scraped website data to provide accurate search results.
Finally, AluminoSphere uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the benefits of AI across their entire helpdesk service.
How does Deskhero's AI improve helpdesk services?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets and suggest relevant responses, reducing the time taken to resolve issues. It also enhances the search function and generates articles for the knowledge base.
How does the AI-powered knowledge base benefit helpdesk staff?
The AI generates articles from uploaded files and scraped website data, allowing staff to quickly find solutions to common issues.
How does the AI enhance the search function?
The AI uses embeddings from previous tickets, knowledge base articles, and scraped website data to provide accurate search results.
* This article provides an example of how a fictive company in the Aluminum Production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
