AluScaffold Masters receives a high volume of customer inquiries daily, ranging from product specifications to installation procedures. The company uses Deskhero to manage these inquiries, with the platform's ticket management system ensuring that each query is promptly addressed.
With Deskhero's AI capabilities, AluScaffold Masters has automated the process of generating responses to common inquiries. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies, significantly reducing response times.
Deskhero's AI also enhances the search results within the platform. When a customer support representative searches for information to resolve a ticket, the AI uses the same embeddings to provide the most relevant results. This feature has greatly improved the efficiency of the customer support team, enabling them to resolve tickets faster and more accurately.
Moreover, the AI's learning capabilities allow it to continually improve its performance. As more data is fed into the system, the AI becomes better at predicting the information needed to resolve tickets, further enhancing the efficiency of the customer support team.
By leveraging Deskhero's AI capabilities, AluScaffold Masters has been able to provide a higher level of customer service, while also reducing the workload of their customer support team.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a customer support representative searches for information to resolve a ticket, Deskhero's AI uses OpenAI Embeddings to provide the most relevant results. This improves the efficiency of the customer support team, enabling them to resolve tickets faster and more accurately.
Does Deskhero's AI improve over time?
Yes, Deskhero's AI continually improves its performance as more data is fed into the system. The AI becomes better at predicting the information needed to resolve tickets, further enhancing the efficiency of the customer support team.
* This article provides an example of how a fictive company in the Aluminum Scaffolding Supply and Installation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
