SkyHigh Scaffolds maintains an extensive knowledge base to assist both their customers and their customer support team. This knowledge base includes articles generated from Word, PowerPoint, PDF files, and data scraped from their website.
Deskhero's AI capabilities have revolutionized how SkyHigh Scaffolds manages this knowledge base. The AI uses OpenAI Embeddings from the knowledge base articles and other uploaded files to find relevant content. This content is then used to generate suggested replies to customer inquiries, greatly reducing the time spent by the customer support team on each ticket.
The AI also enhances the search functionality within the knowledge base. When a customer support representative searches for information, the AI uses the same embeddings to provide the most relevant results. This has significantly improved the efficiency of the customer support team, enabling them to resolve tickets faster and more accurately.
Furthermore, the AI's learning capabilities allow it to continually improve its performance. As more data is added to the knowledge base, the AI becomes better at finding the most relevant information, further enhancing the efficiency of the customer support team.
By leveraging Deskhero's AI capabilities, SkyHigh Scaffolds has been able to maintain a more effective and efficient knowledge base, improving both their customer service and their internal operations.
How does Deskhero's AI optimize knowledge base management?
Deskhero's AI uses OpenAI Embeddings from the knowledge base articles and other uploaded files to find relevant content. This content is then used to generate suggested replies to customer inquiries and enhance the search functionality within the knowledge base.
How does Deskhero's AI improve the efficiency of the customer support team?
When a customer support representative searches for information, Deskhero's AI uses OpenAI Embeddings to provide the most relevant results. This enables the team to resolve tickets faster and more accurately.
Does Deskhero's AI improve over time?
Yes, Deskhero's AI continually improves its performance as more data is added to the knowledge base. The AI becomes better at finding the most relevant information, further enhancing the efficiency of the customer support team.
* This article provides an example of how a fictive company in the Aluminum Scaffolding Supply and Installation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
