AlumiTech Recycling, a leading company in the aluminum scrap recycling industry, was struggling with an inefficient ticket management process that led to delayed responses and unsatisfied customers. The implementation of Deskhero transformed their ticket management process, improving efficiency and customer satisfaction.
Deskhero's advanced AI capabilities allowed AlumiTech Recycling to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. The AI system analyzed this data to find relevant content which was then sent through OpenAI's ChatGPT to generate suggested replies.
This system not only improved the efficiency of the support team by providing them with suggested responses but also enhanced the accuracy of the information provided to the customers. The AI system was able to analyze complex queries and provide accurate and comprehensive responses, reducing the need for follow-up queries from customers.
Deskhero's Kanban board also proved to be a valuable tool for AlumiTech Recycling. The board allowed the support team to visualize the ticket workflow, making it easier to manage and prioritize tickets. This led to a more organized and efficient ticket management process.
Overall, Deskhero's advanced AI capabilities have significantly improved AlumiTech Recycling's ticket management process, leading to improved efficiency and customer satisfaction.
How has Deskhero improved AlumiTech Recycling's ticket management process?
Deskhero's AI capabilities provide suggested responses to customer queries, improving the efficiency of the support team. The AI-enhanced search feature allows the team to quickly find relevant information, further improving the ticket management process. The Kanban board also makes it easier to manage and prioritize tickets.
How does Deskhero ensure the accuracy of the information provided to customers?
Deskhero's AI system analyzes data from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide accurate and comprehensive responses to customer queries.
How has Deskhero impacted customer satisfaction at AlumiTech Recycling?
By improving the efficiency and organization of the ticket management process, and ensuring the accuracy of the information provided, Deskhero has significantly improved customer satisfaction at AlumiTech Recycling.
* This article provides an example of how a fictive company in the Aluminum Scrap Recycling industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
