AluRecycle Inc., a leader in the aluminum scrap recycling industry, faced challenges in managing customer queries efficiently. The company was using an outdated support system that led to delayed responses and unsatisfied customers. After implementing Deskhero, they were able to streamline their customer support process and significantly improve response times.
With Deskhero's advanced AI capabilities, AluRecycle Inc. was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. The AI system analyzed this data to find relevant content which was then sent through OpenAI's ChatGPT to generate suggested replies.
This system not only improved the efficiency of the support team by providing them with suggested responses but also enhanced the accuracy of the information provided to the customers. The AI system was able to analyze complex queries and provide accurate and comprehensive responses, reducing the need for follow-up queries from customers.
Deskhero's comprehensive search bar also proved to be a game-changer for AluRecycle Inc. The AI-enhanced search feature allowed the support team to quickly find relevant information from the vast amount of data available, improving their productivity and efficiency.
Overall, Deskhero's advanced AI capabilities have transformed AluRecycle Inc.'s customer support process, leading to improved customer satisfaction and a significant reduction in response times.
How has Deskhero improved AluRecycle Inc.'s response times?
Deskhero's AI capabilities provide suggested responses to customer queries, reducing the time it takes for the support team to draft responses. Additionally, the AI-enhanced search feature allows the team to quickly find relevant information, further reducing response times.
How does Deskhero ensure the accuracy of the information provided to customers?
Deskhero's AI system analyzes data from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide accurate and comprehensive responses to customer queries.
How has Deskhero impacted customer satisfaction at AluRecycle Inc.?
By improving response times and the accuracy of the information provided, Deskhero has significantly improved customer satisfaction at AluRecycle Inc.
* This article provides an example of how a fictive company in the Aluminum Scrap Recycling industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
