WindowGuard Ltd. uses Deskhero's AI capabilities to manage its ticketing system. The AI uses OpenAI embeddings to analyze previous tickets and suggest solutions to new ones, significantly reducing the time taken to resolve customer issues.
The company also uses the AI-powered comprehensive search bar to quickly locate specific tickets or customer information within the system. This has proven particularly useful in tracking the history of recurring issues and identifying patterns, thereby improving the overall efficiency of the customer support team.
Deskhero's AI capabilities are also used to generate suggested replies to customer queries. By leveraging the knowledge base and previous tickets, the AI can suggest accurate and helpful responses, enabling the support team to resolve issues faster and more effectively.
WindowGuard Ltd. also uses Deskhero's website scraping feature to keep its knowledge base up-to-date with the latest product information and updates. The AI uses this scraped data to provide customers with the most current and accurate information.
Through the use of Deskhero's AI capabilities, WindowGuard Ltd. has been able to significantly improve its ticket management process, resulting in higher customer satisfaction and loyalty.
How does Deskhero's AI improve the ticket management process?
Deskhero's AI uses OpenAI embeddings to analyze previous tickets and suggest solutions to new ones, significantly reducing the time taken to resolve customer issues. It also helps in quickly locating specific tickets or customer information within the system.
How does Deskhero's AI generate suggested replies to customer queries?
Deskhero's AI generates suggested replies by leveraging the knowledge base and previous tickets. It uses OpenAI embeddings to find relevant content and suggest accurate and helpful responses.
How does Deskhero's website scraping feature keep the knowledge base updated?
Deskhero's website scraping feature scrapes the company's website for the latest product information and updates. This data is then incorporated into the knowledge base, ensuring that customers are provided with the most current and accurate information.
* This article provides an example of how a fictive company in the Aluminum Storm Windows and Doors Manufacture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
