MetalMenders Inc. has a vast amount of technical information that is crucial for both their employees and customers. However, before implementing Deskhero, this information was scattered across various platforms, making it difficult to access and manage.
With Deskhero, MetalMenders has been able to consolidate all their technical information into a single, structured knowledge base. The AI capabilities of Deskhero have further enhanced this knowledge base by generating articles from Word, PowerPoint, and PDF files.
Deskhero's AI also uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance the search results. This has made it easier for both employees and customers to find relevant information quickly.
Furthermore, Deskhero's AI generates suggested replies based on the knowledge base, which has improved the efficiency of MetalMenders' customer support team. They can now provide accurate responses to customer queries in a timely manner.
Overall, Deskhero's advanced AI capabilities have significantly improved the accessibility and usefulness of MetalMenders' knowledge base, leading to better customer self-service and more efficient customer support.
How has Deskhero's AI enhanced MetalMenders' knowledge base?
Deskhero's AI has enhanced MetalMenders' knowledge base by generating articles from Word, PowerPoint, and PDF files. It also uses OpenAI Embeddings to enhance search results, making it easier to find relevant information.
How does Deskhero's AI improve customer self-service?
By enhancing the knowledge base and search results, Deskhero's AI makes it easier for customers to find the information they need, improving customer self-service.
How has Deskhero improved the efficiency of MetalMenders' customer support team?
Deskhero's AI generates suggested replies based on the knowledge base, allowing MetalMenders' customer support team to provide accurate responses to customer queries in a timely manner.
* This article provides an example of how a fictive company in the Aluminum Welding and Repairs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
