AluWeld Solutions receives a high volume of customer queries daily, ranging from service inquiries to technical troubleshooting. Before implementing Deskhero, their customer support team was overwhelmed with the volume of tickets and struggled to provide timely responses. With Deskhero's advanced AI capabilities, AluWeld Solutions has been able to automate ticket management and prioritize urgent issues effectively.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies. This feature has significantly reduced the time taken to respond to customer queries and improved the overall quality of responses.
The AI-powered search bar in Deskhero has made it easier for AluWeld's support team to find relevant information quickly. By using the AI-generated embeddings, the search results are more accurate and relevant, reducing the time spent searching for information.
Deskhero's REST API has allowed AluWeld Solutions to integrate their existing systems with the platform, ensuring a seamless transition. The ability to customize fields and email domains has also provided AluWeld with the flexibility to tailor the platform to their specific needs.
Overall, Deskhero's advanced AI capabilities have transformed AluWeld Solutions' customer support operations, improving efficiency and customer satisfaction.
How has Deskhero's AI improved the efficiency of AluWeld's customer support?
Deskhero's AI has improved efficiency by automating ticket management, generating suggested replies, and enhancing search results. This has reduced the time taken to respond to customer queries and improved the overall quality of responses.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
What other features of Deskhero has AluWeld Solutions found beneficial?
AluWeld Solutions has found Deskhero's REST API, custom fields, and custom email domains beneficial. These features have allowed them to integrate their existing systems with Deskhero and tailor the platform to their specific needs.
* This article provides an example of how a fictive company in the Aluminum Welding and Repairs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
