AluWireTech was facing challenges in handling a high volume of customer queries and complaints. The company decided to implement Deskhero to streamline their customer support process. With Deskhero's AI capabilities, AluWireTech was able to automate ticket management, significantly reducing response times and improving customer satisfaction.
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files such as policies, manuals, and presentations. This feature enabled AluWireTech to provide more accurate and relevant responses to customer inquiries. The AI also suggested replies based on this data, further speeding up the response time.
The comprehensive search bar powered by AI helped AluWireTech's support team find relevant content quickly and efficiently. The AI also enhanced search results, making it easier for the team to find solutions to customer problems.
AluWireTech also used Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allowed the company to leverage the benefits of Deskhero without disrupting their current operations.
Overall, Deskhero's advanced AI capabilities have significantly improved AluWireTech's customer support services. The company has seen a marked increase in customer satisfaction and a reduction in the number of unresolved tickets.
How does Deskhero's AI improve response times?
Deskhero's AI analyzes previous tickets, knowledge base articles, and uploaded files to suggest relevant responses to customer inquiries. This reduces the time spent by the support team in finding solutions.
How does the comprehensive search bar work?
The search bar is powered by AI and can quickly find relevant content from various sources such as previous tickets, knowledge base articles, and uploaded files.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems.
* This article provides an example of how a fictive company in the Aluminum Wire Cold Drawing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
