WireDraw Inc. had a vast knowledge base, but it was not well-organized, making it difficult for the support team to find relevant information. The company implemented Deskhero to improve their knowledge base and make it more accessible.
With Deskhero's AI capabilities, WireDraw Inc. was able to structure their data lists and create custom fields. The AI analyzed the company's previous tickets, knowledge base articles, and uploaded files to generate a structured and organized knowledge base.
Deskhero's AI also generated knowledge base articles from Word, PowerPoint, and PDF files. This feature allowed WireDraw Inc. to quickly add new information to their knowledge base, keeping it up-to-date and relevant.
The AI-powered comprehensive search bar made it easy for WireDraw Inc.'s support team to find relevant information in the knowledge base. The AI also enhanced search results, providing more accurate and relevant information.
Overall, Deskhero's advanced AI capabilities have greatly improved WireDraw Inc.'s knowledge base, making it a valuable resource for their support team. The company has seen a significant improvement in the efficiency of their support services.
How does Deskhero's AI improve the knowledge base?
Deskhero's AI analyzes previous tickets, knowledge base articles, and uploaded files to generate a structured and organized knowledge base. It also generates knowledge base articles from Word, PowerPoint, and PDF files.
How does the AI-powered search bar work?
The search bar is powered by AI and can quickly find relevant information in the knowledge base. The AI also enhances search results, providing more accurate and relevant information.
Can Deskhero's AI generate knowledge base articles from uploaded files?
Yes, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files.
* This article provides an example of how a fictive company in the Aluminum Wire Cold Drawing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
